help + questions

help + questions

how do i care for my objects? our pieces are made from natural materials — each with its own character and care.

marble + stone — wipe with a soft dry or slightly damp cloth. avoid harsh chemicals. natural variation in veining and tone is expected and part of what makes each piece unique.

crystal stone — handle with a soft cloth. the polished surface will show fingerprints over time — a sign it's being used.

horsehair — brush lightly in the direction of the fiber. avoid moisture. some natural shedding may occur initially — this settles with time.

stainless steel — wipe clean with a soft dry cloth. avoid abrasive cleaners that could scratch the finish.

aluminum (ingot) — wipe with a soft cloth. the mirror finish may show light scratches over time — a natural sign of an object that's handled daily.

lava rock (strata) — rinse periodically with warm water to refresh the stone's natural absorption. allow to dry fully before adding oil. replace the lava stone as needed over time.

if you have questions about a specific piece, reach out at hello@shopshhstudio.com — we're happy to advise.

how long will my order take to arrive? our collection is ordered in batches — secure yours early. delivery takes 8-12 days with tracking included.

can i return something if it isn't right? we want you to feel confident before you order. if something isn't right, eligible items may be returned within 14 days of delivery in original condition. reach out to hello@shopshhstudio.com and we'll take it from there. for full details, visit our returns & shipping policy.

are your products suitable for renters? entirely. everything in the collection is cordless, portable, and requires no permanent installation. designed to move with you — and to leave no trace when you do.

how do i know which products work together? they're designed to. the collection shares a material language — marble, stone, steel, horsehair — so everything coexists naturally. if you'd like guidance on pairing or building a surface, reach out at hello@shopshhstudio.com. we're happy to help you choose with clarity.